Hurry! Only 6 places left on our next course (starts Sept)
With new legislation strongly endorsing the use of Restorative Practice in criminal justice, social care and education, and with a shortage of qualified practitioners throughout the UK, there has never been a better time to train as a Restorative Practitioner.
As the UK's most comprehensive practitioner training, this one-year course will enable you to qualify as Restorative Practitioner and prepare you for a fulfilling career in the field.
The course will familiarise you with the National Occupational Standards for Restorative Practice as you learn, implement and gather evidence of these skills in your work.
On completion of the course, you will be a fully qualified practitioner with the requisite knowledge and skills to plan, manage and implement restorative interventions safely and effectively, and to lead and manage restorative casework at a senior level.
Train smart earn smarter.
90% cheaper than a degree
100% of the career prospects
The average cost of a degree in England is £27,000, yet 70% of graduates remain stuck in positions below their educational level once qualified, with 12% still in retail jobs! (Source: Prospects)
Our diploma is less than 10% of the cost of a degree, yet 90% of our students seeking employment are successful in securing a career in their chosen field!
Course Summary
Course Dates
Online Evening Course (12 places)
Wednesdays 6.00-8.30pm
2 Mar 2022 - 8 Feb 2023
Online Evening Course (12 places)
Tuesdays 6.00-8.30pm
4 Oct 2022 - 5 Jul 2023
Give yourself the competitive edge.
Our qualifications not only equip you with the knowledge you need, but with practical skills and real-life experience to ensure you're work-ready once qualified.
We'll connect you to the right networks, and can help you with career planning, writing winning CV's and application forms, and interview success strategies* to ensure you get the success you deserve.
It's a complete package that is consistently helping over 90% of our students secure their dream job after graduating.
(*these extra services are available to students as a course benefit, at a special discounted rate. Full details can be found in your welcome pack.)
Buy and train with confidence
Over 20 years experience in adult education
Up to 2 years expert tutor support
Resubmit assignments with unlimited revisions
Industry recognised accredited course
Raising the bar in Victim & Witness Care
On 1st April 2021, a new Victim's Code was launched in the UK, paving the way for the eventual introduction of a new Victim's Law that will rebalance and restore confidence in the Criminal Justice System. Developed by the Sector Skills Council for the Justice Sector, this qualification will equip staff to understand and apply the legislation, while working sensitively with victims and witnesses to assess and address their needs.
“
I completed the course last week and have already had 2 job offers. The course has changed my life in so many ways. I enjoyed every minute of it and would whole-heartedly recommend it.
The course is the first of its kind in the UK, and the UK's only accredited victim's qualification. Delivered by an expert practitioner with 16 years experience in working with victims and running victim programmes, the course will provide students with the knowledge and skills to service victims and witnesses with a tailored package of care and support, from handling the initial contact and recording the first meeting, to the provision of ongoing support, building trust and confidence, developing coping strategies and personal resilience, and referring to other agencies - all while embedding safeguarding practice and managing risk.
Ashleigh Clarke
Diploma in Restorative Practice
Working with Victims, Survivors & Witnesses
For most victims, the prospect of making a disclosure is a daunting one, and is often only made when all other options have been exhausted. After making a disclosure, victims often feel anxious and vulnerable, so it's essential to instil in them the confidence that they are believed, and to provide reassurance around potential consequences of the disclosure and next steps.
As you continue to support the victim, you will have a responsibility to work with trust and integrity and to be true to the confidence placed in you. As you do so, you will ensure that timely and consistent progress is being made on their case, and that they are provided with frequent updates. You must demonstrate high standards of confidentiality, record and prepare accurate and timely reports, develop action plans and provide them with effective coping strategies. You will consult with relevant support departments and agencies to ensure ongoing care, and develop safe working practices and robust risk assessments, all while adhering to the relevant legislation and codes of practice.
Your qualification will provide you with a clear and comprehensive operational framework to work through these tasks. It will thoroughly ground you in the principles and best practices of victim and witness care until they become second nature.
What does the work involve?
(Police settings)
Whether you're a Frontline Police Officer, a Detective, a Family Liaison Officer or you work within Witness Care, almost all police roles have frequent direct contact with victims of crime and play an key role in supporting victims.
Depending on your role, your responsibilities could include; managing first contact and report, establishing a suitable disclosure environment, and gathering and recording full and accurate information through the use of recognised best practice interview management. You will instil trust and confidence in the victim by maintaining confidentiality while consulting others in accordance with current policies and legislation, and by ensuring timely progress of the case and good communication. You will refer the victim to other agencies and statutory bodies in accordance with your risk and safeguarding assessments.
Working in other settings
In addition to police roles, many other services work closely with victims, witnesses and survivors and seek suitably qualified practitioners to fill these roles, including victim support services, Probation and Youth Offending teams (Victim Liaison Officers, etc), the Witness Service, Child Protections teams, Sexual and Domestic Abuse services, Citizens Advice, the NHS, counselling and mental health services and many more.
Payment options
Who's paying?
Level 3 Cert £2400 £1200
Level 3 Diploma £3600 £1800
Level 4 Diploma £4800 £2400
Level 3 Cert £2400 £1200
Level 3 Diploma £3600 £1800
Level 4 Diploma £4800 £2400
0% Instalment Options
About your course.
Developed and delivered by an award-winning team with an international reputation in the field, this professional qualification will equip you to be passionate, capable and confident when interacting with and supporting victims and witnesses.
The course attracts students from diverse backgrounds, and equips you with the knowledge and skills needed to prepare, assess and facilitate victim, witness and survivor management, and embed sound principles and practices into your day-to-day work.
The course will also engage you in understanding the values underpinning effective victim care practices, while encouraging active reflection and critical enquiry throughout. You’ll be introduced to evidence-based approaches in relationship-building, problem-solving, mediation, negotiation, conflict resolution and de-escalation, in order to identify and address the range of needs a victim, witness and survivor may have.
Register your interest
Not able to join us this time round? No worries. Simply register your interest using the form below (no commitment) and we'll notify you as soon as new dates are added. We'll even offer you first choice of available places before they're advertised on our website.
Who is it for?
The tools and techniques you'll learn from your qualification can be employed in a wide range of settings, including the justice system, schools, hospitals, workplaces, residential settings, and neighbourhoods. The course is particularly aimed at those working in the following areas, or those looking to develop or advance a career in these areas:
Victim Workers, Family Liaison Officers, Restorative Practitioners, Police & Prison Officers, Probation & Youth Offending Officers, Social Workers, Anti-Social Behaviour Officers, Street Wardens, Housing & Environmental Health Officers, Youth & Community Workers, Voluntary Sector Workers, Teachers & Teaching Assistants, School Pastoral Teams, Safeguarding & SENCO Officers, Doctors, Nurses, Residential Care Staff, Managers, HR Officers, Counsellors, Coaches, Barristers/Solicitors, Mediators, Faith Groups, and recent graduates.
Skyrocket your career prospects.
If you're looking for an exciting new career, vacancies in victim-facing roles are widely available throughout the UK. The diploma is highly regarded by employers in the field, and our students enjoy enormous success in obtaining posts.
Students will be able to use the qualification to access careers in police, probation and prison service careers, victim and witness care services, sexual and domestic violence services, as well as mental health, social services and school pastoral roles.
Course Logistics.
Sessions take place twice a month (during term-time only - no sessions during school holidays). Please refer to the section below to view a sample syllabus.
Following the taught course, students are entitled to another year of ongoing support (if you need it) to complete your portfolio.
What will I learn?
The course is experiential, fun, lively, and interactive, using a variety of techniques and resources to ensure that sessions are stimulating and appeal to all.
We work in an inclusive and participatory style that reflects the principles of victim care, so you can look forward to learning in a safe, relaxed and supportive environment.
As the UK's only accredited victim training, the diploma will:
- Build on your existing knowledge and skills by maximising opportunities for sharing and reflection, networking, groupwork exercises and thought-provoking discussions with tutors and colleagues
- Familiarise you with the National Occupational Standards relating to Victim and Witness Care, and provide ample opportunities to master your skills through practical exercises, simulations and practice scenarios based on real cases.
- Give you the confidence to know what to do in challenging situations
- Give you the tools to become an accomplished communicator, mediator and support manager
- Allow you to reflect on the legislation that relates to victims and witnesses
- Transform you into a fully qualified practitioner, with the confidence and expertise to work with victims from diverse backgrounds, and undertake evidence-based interventions safely and effectively
- Provide managers and supervisors with a knowledge and understanding of the legislation and key elements of effective victim and witness care, and with the ability to supervise victim caseloads, to help practitioners reflect critically on their work and make defensible decisions based on best practice.
- Inspire you to embrace a person-centred mindset and to implement a principle-led ethos in all your interactions with victims, witnesses and other professionals.
Expand the sections below to view a sample syllabus (subject to change):
01. Induction
02. Core Conditions of Helping Relationships
03. Working with Other Agencies
04. Judgement A (Introduction to Heuristics)
05. Judgement B
06. Effective Communication A
07. Effective Communication B
08. Person-centred Victim Assessment A (Exploring the Story/Situation)
09. Person-centred Victim Assessment B (Exploring Thoughts & Feelings)
10. Person-centred Victim Assessment C (Exploring Impact)
11. Person-centred Victim Assessment D (Exploring Needs)
12. Person-centred Victim Assessment E (Action Planning)
12. Managing Conflict A
12. Managing Conflict B
01. Promote Equality & Value Diversity
02. Communicate effectively with people whilst maintaining confidentiality
03. Safeguarding Adults
04. Provide initial support to victims and witnesses
05. Contribute to the effectiveness of team working
06. Develop effective working with staff from other agencies
08. Ensure your own actions reduce risks to health and safety
09. Assist victims, witnesses and survivors to manage the effects of crime
10. Enable individuals to access services and facilities
14. Develop a trusting relationship with individuals
How will I be assessed?
Evidencing your knowledge and skills
Your diploma is assessed through the a series of 9 worksheets followed by a mini case study.
The worksheets each contain questions around a theme, and include both coursework questions and practice questions. The coursework questions test your knowledge and understanding, while the practice questions invite you to reflect on your practice and cite specific examples from your work.
The 9 worksheets cover the following themes:
Worksheet 1: Equality & Diversity
Worksheet 2: Health & Safety
Worksheet 3: Confidentiality & Information Management
Worksheet 4: Effective Communication
Worksheet 5: Safeguarding
Worksheet 6: Supporting Victims & Witnesses
Worksheet 7: Support Services
Worksheet 8: Teamwork
Worksheet 9: Working with Other Agencies
On completion of the worksheets, your mini case study will give you the opportunity to reflect on your work with a victim or witness you recently supported, and describe your work around 5 key themes (effective communication, maintaining confidentiality, addressing victim's needs, support services and record keeping).
Entry Requirements.
- All ages (18 and over) and levels of experience welcome
- No previous learning or experience is needed to enrol on this course, making it easily accessible to anyone who would like to pursue a career in this field.
- As the Level 3 Diploma is a work-based qualification, it is important that students are working or volunteering in a role that gives you the opportunity to work with victims or witnesses while undertaking the course. You are however welcome to start the course without this, and arrange a placement while you train. If you would like some help, our Placement Search Service costs £30 and will provide you with verified contact details for organisations in your area who may be able to offer you a volunteer placement.
- If you are unable to complete a placement for any reason, you can still earn a qualification (the Level 3 Certificate) as this is a knowledge-based qualification that does not require skills-based evidence.
Your Payment Options.
Self-Funded.
Pay upfront (extra 10% off), choose 0% instalments, or seek funding locally.
Employer-Funded.
Give us the details of your employer, and we'll invoice them directly for your place.
Corporate Accounts.
We can tailor a programme for your staff and offer flexible payment options.
0% Instalments.
Choose to pay weekly or monthly with our interest-free instalment plan.
Meet your teacher.
The course is led by Andrew Hancock, a psychotherapist and award-winning Victim Liaison lead, with 16 years' experience of working with victims and supervising victim casework.
Andrew is supported by Alan Parks, a policing expert with 30-years experience in all aspects of policing and police management, including:
- 24/7 Response Supervisor - Volume Crime Supervisor
- Serious Category Crime Supervisor - CID
- Neighbourhood Sergeant - Custody Sergeant
- Major Incident Family Support Officer - HOLMES Statement Reader
- Criminal Justice File Manager - Victim of Crime Mentor
- Training & Development Sergeant - Restorative Justice Mentor
- Police Cadet Scheme Coordinator
- Recipient of Numerous Policing Awards including Problem-Solving & Diversity
“
The trainer was genuinely outstanding. He personified what a practitioner should be. It's nice to be trained by someone you can aspire to become.
Kelly Gilmore
Durham County Council
With you every step of the way.
We make sure you have everything you need to succeed...
Your Student Portal.
Access Materials: easily access everything you need from any laptop, tablet or smartphone. Explore slides, videos, articles, handouts, quizzes and assignments and work through them at your own pace.
Get Support: message, call or email your tutor anytime you have a question. The support and guidance we offer is the best in the industry, so put us to the test!
Complete Assignments: upload your assignments to your online portal for your tutor to mark. Receive feedback and helpful tips to improve your work.
Track Your Progress: see when assignments are due and which ones you've got left to complete. Easily track your progress from start to finish.
Limited Places: grab yours now.
The course serves the whole of the UK, but as we prefer to keep classes small, friendly and personal, we restrict the number of students on each course to 12 - so as you can imagine, places are always in high demand!
Keeping class sizes small like this boosts the close and supportive relationships that our students enjoy, and means that your tutors can continue to devote their full attention to you. It also helps ensure that the job market isn't flooded with applicants, so that as many of our students who wish to work in the field can be successful in doing so, with a wide variety of posts to choose from.
As these 12 places are offered on a first-come, first-served basis, students are strongly advised to register early to avoid disappointment.
Supercharge your knowledge and employability, grab your place now!
Ready to skyrocket your career?
Develop new skills and career-enhancing expertise to secure your dream job faster than you ever thought possible!
Highly rated by happy students.
5.0
Based on 28 reviews
Most Recent
Leah
Sharpe
I thoroughly enjoyed every second of the course and I'm genuinely sad that it's come to an end.
The content of the course each week has been relevant, informative and easy to follow. I've learnt so much professionally and personally and will continue to use Restorative Practice in my daily life at work, at home, and in the community.
My tutors were the best; genuinely lovely people with a great sense of humour. I was amazed how they managed to create a warm, friendly culture amongst our group each week, even online. It made the course better than I ever imagined!
Emma
Thompson
The course has been one of the most engaging and meaningful qualifications I’ve completed. I feel that it has helped align me to the values I want to live by and the professional life I want to have. It has made me more hopeful about my own future, more confident in my communication skills and clearer about my ability to be of service to others while making positive changes towards promoting Restorative Approaches as a more effective alternative to criminal justice. Thank you Andrew and Julie for such a wonderful and transformative learning journey!
The training was:
- Inspiring and motivating. Made me more optimistic and hopeful about the value of RJ.
- Has made me a more confident communicator.
- A wonderful way to make community
- Well-balanced with theory, practice and relationship-building
- Theoretically interesting, facilitated by experts, fun and engaging!!
Louise
Dobson
I’ve really enjoyed how interactive and varied the course has been. From day one it been interesting and inclusive. I’ve also really enjoyed the pace which has ensured all subjects are completely digested and understood.
I was a little concerned at how I would manage the assignments as its not really my thing but I've actually really enjoyed doing them!!
I’ve also loved the sense of humour displayed by everyone and also the sense of team and friendship that I feel has genuinely blossomed despite never meeting in person. And role-play has been a blast, now I never thought I would say that!!
Can I also take the opportunity to say how much I've loved the course. Andrew and Julie do a fantastic job in making it interactive, interesting and fun. I genuinely really looked forward to Tuesdays evenings : )
John
Makepeace
I’d just like to say a huge thank you to my tutors and everyone involved. I didn’t really know what to expect when I signed up for the course. I thoroughly enjoyed the whole journey, feeling part of something, and it has really changed the way I live - being more restorative each day.
Ronnie
Allaker
Learn new skills that will challenge the way you think and interact with others. The course is well thought-out and delivered by excellent tutors. Discover new ways of working as the course develops. Help others to be a part of their community. What do I like about the course? Everyone supports each other throughout the course.
Kerrie-Anne
Scott
Amazing course run by fantastic tutors. Would recommend to anyone!
Callum
Pyle
Really glad I came out of my comfort zone and actually came on the course. The things I have learned and the people I have met have definitely opened my eyes and I feel overjoyed to have had the opportunity!
Debbie
Pyle
The things I’ve learnt on this course I know will change my life forever – the way I feel and look at things.
Be ready to change your whole outlook on life! Go for it – I did and I will never look back!
Beth
Thynne
The course is an amazing experience. You learn a lot without even realising it, and don’t realise until you’re asked a question and know the answer!
Trisha
Atkinson
The course has helped me considerably with personal circumstances, and this way of thinking/acting is life-changing. It makes your personal life easier with the different approaches used. Really enjoyable course. Go for it!
Suzanne
Raine
The highlight for me is how the group and tutors have grown together, and how much we have all learned from each other.
This course is very beneficial to all as it builds everyone’s skills in human communication – which is essential for anyone in all aspects of life and work.
There’s no part of the course I haven’t loved. Due to the tutors making it very easy and comfortable, the whole experience has been relaxing and enjoyable.
Dorrett
Murdock
The course has definitely allowed me to develop and grow as an individual, a facilitator and as a professional. It has enhanced my career and made me more marketable.
The highlight of the course so far is meeting the other students and getting to know them. They are now like family. I enjoyed their different stories and experiences. This is where I learn the most – life experiences.
I would thoroughly recommend this course to prospective students as it’s a life-changing journey of growth and development that has to be experienced to be really understood.
The lecturers are superb, they make learning easy and enjoyable. They are approachable and understanding, and never have a bad word to say.
Nicola
Davison
I feel everyone should be given the opportunity to do this course, as it gives you the skills to show empathy and understanding of what other people are feeling. I feel I have grown as a person and grown in confidence, and the course has made me aspire to be a better person. The tutors are great people, and so knowledgeable and helpful – perfect trainers. Do it!
Dorrett
Murdock
This week I reflected on the course and how it has impacted my learning and development. So far I have learnt so much even by listening to my colleagues sharing their experiences.
It is rather interesting, because there is so much learning and reinforcing learning. The open discussions are full of information that is so valuable and applicable to mediation and the restorative justice process. Our learning needs and requirements are being fulfilled gradually while our confidence is enhanced.
Julie and Andrew are a blessing to have. As tutors, they create a conducive atmosphere for learning to keep us relaxed, mentally and physically, as this maximizes learning. This is not to say that the learning curve or process is an easy one, it is not, but it is encouraging and makes me want to learn more.
Being participative is more of a willingness rather than being forced or coerced into learning. I thoroughly enjoy being a part of this course and feel proud to be an acquaintance of both Andrew and Julie, their kind natured and professional character will certainly ‘rub’ off on me. But honestly I really feel privileged being in their company, and being part of the course, to have met them.
This course has allowed me to have real mind and soul searching, learning to forgive, thinking of others before myself, enhancing communication with my family and taking into consideration my needs and others as well. I truly hope I can be a better person after coming on this course and learning from it and I think I will.
Barrie
Hindson
Thanks go to you and your team for the exceptionally high standard of training provided. Staff from numerous establishments have commented positively about both the course and how it will assist them in their role.
Ladean
Jones
I think very highly of you both and love you both to bits! I’m sure my family and friends are fed-up of hearing about you, I do go on about you both quite often. You have both greatly impacted upon my life massively in all you have both taught me and the advice you have given. You have both given me the gift of learning to love myself and others.
Kris
Evans
As a doubter and having very little awareness of this area, I was keen to learn more. Following the training my eyes have been opened and my view has drastically changed.
Following incidents of anti-social behaviour and or violence within the custodial setting, the Prison Service routinely challenge people via the IEP and adjudication process as a punishment. There is very little work ever done to actually break the cycle of such behaviour, making people aware that their behaviour is anti-social with a view to changing their understanding of what is expected or accepted.
In over 28 years of Prison Service experience, I have never seen such an opportunity to change and break that cycle. RJ is an effective process to help people become aware of, learn and understand how their behaviour impacts on others, and how they can change their thought process and actions and break that cycle of behaviour.
Barrie
Hindson
A huge thank you to you and your team for yet another fantastic training course.
The staff gave fantastic feedback and are extremely keen to introduce the restorative approach within their home establishments. I have received phone calls over the weekend from staff hoping that further places on the course will be made available so that further staff can be trained and upskilled in conflict resolution.
This approach is having huge benefits within the prison estate when used correctly. I have spoken to a large number of prisoners who are well known to me from my time working in the segregation units. These lads were always in segregation for acts of violence, however, since taking part in restorative meetings with staff and their victim/co-accused they have (in the main) refrained from violent behaviour. This obviously has a positive impact on the stability within establishments and reduces the risk to both staff and prisoners.
I have emailed my manager yesterday with details of the restorative approach and its benefits so that a business case can be discussed for further implementation of restorative approaches within prisons. Again, thank you for your continued support in this project.
Graeme
Irwin
I can honestly say that I came on the course just to get a few days off the wings. In my 22 years as a prisoner officer, the best I could say about most of the courses I’ve been on is that yes, I’ve done it, it’s over, I’ve ticked the box.
Restorative Justice is the only course I’ve ever done where I’ve thought – yes, I can actually use this, and I can see it making a difference and improving the challenging environment we work in.
Since the course, I’ve managed to get approximately 20 shifts working on RJ cases, and am now seeing first-hand the effect it is having. The course has benefited me in so many ways and completely changed my outlook.
Kath
Keenan
The course was absolutely brilliant and truthfully, is the best course I have ever attended and one which has so much potential to be transformative in so many ways.
I feel incredibly lucky to have been involved in one of the best events of my entire career and it is very exciting.
Hazel
Neasham
I’ve loved the training and believe it should be mandatory for everyone early in their career, as it has the power to transform the way we work with clients, and our relationships with colleagues and teams.
Kelly
Gilmore
The course has truly been life-changing. It’s transformed the way I see clients and the person I want to be, and has inspired me to pursue a whole new career.
A banana is said to be the most wholesome fruit, as it contains all the nutrients needed to sustain life. Andrew has been my banana. I have an intellectual and philosophical crush!
Laura
Kay
The course does change you. Not only does it give you the skills to aid others, but it builds you as an individual too. I’m a much more confident and rounded person now. I reflect on my behaviour more, and question my judgements and assumptions. It’s improved all my relationships. I’m more patient with people than I ever used to be. Such a great course!
Phillipa
Scrafton
The tutors are incredibly inspiring, calming, encouraging and so very helpful. This has truly been a light bulb process for me and something I am so very much looking forward to progressing and working on.
Trish
Manners
I am drawn to this open, resolution-focused, optimistic approach…I have applied it this week and have felt calmer, more in control and motivated as a result.
Restorative problem-solving has been quite a simple step change with a big outcome – and I’ve also noticed how differently people then respond to you in all aspects of life by applying an ‘I can sort it’ attitude.
Got my grey matter juices flowing already with lots of thoughts and feelings – I can’t wait to get stuck into the rest of the course and develop and learn along the way
Joanne
Dewar
I felt sad about the group ending. I feel that I’ve got to know some really special people and each week I’ve sat and listened in awe to some of their input.
A lot of it has been quite thought provoking, and has led me to question some of my long-held assumptions and to start and view things from a different perspective.
I’ve realised how far removed I am from some of the problems that people face on a daily basis and I think it’s been really good to have my eyes opened to some of these issues and to help me understand that my reality is sometimes very different from that of others.
Pamela
Wood
The course has given me confidence, and the ability to do things that I would of otherwise said no to. I now realise that I can achieve anything I put my mind to.
I have made a lot of new friends, and future work colleagues, this I wouldn’t have thought possible a year ago.
The course is brilliant and I would recommend it to my friends, as I have thoroughly enjoyed it. Thank you.
Kev
Gamblin
This course is one of, if not the most valuable piece of training that I have ever been involved with in 23 years of being a social care worker. I have been involved with a lot of statutory and compulsory training and have yet to be as enthused as I am of seeing the value of restorative practice. I can already feel the difference with patients – this course has given me a whole new approach to the way I engage with them.
Where our grads are working...
Our graduates can be found in the criminal justice system, local authorities, schools, health and social care settings, and third sector organisations throughout the UK.
What our students are saying...
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